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Details
Hiring Person/CompanyHiring as Company
Company NameGLOW MORE
Type of AdJob Offer
Salary from50000
Salary to70000
Career LevelAssociate
Salary PeriodMonthly
Position TypeFull-time
Description
Requirements:
Prior experience in Xfinity sales campaigns.
Extensive experience in inbound sales, billing, or call center environments preferred.
Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction.
Proficiency in computer applications and ability to navigate multiple systems simultaneously.
Strong problem-solving skills and ability to remain calm and professional in challenging situations.
Flexibility to work in a fast-paced environment and adapt to changing priorities.
Availability for night shifts (8 PM - 5 AM). Handle inbound calls from customers regarding billing inquiries, service issues, and general support requests related to Xfinity services.
Assist customers in resolving billing discrepancies, processing payments, and providing information on billing statements and account charges.
Troubleshoot technical issues related to internet, TV, and phone services, escalating complex issues when necessary.
Educate customers on available products, services, and promotions to meet their needs and enhance their experience.
Maintain accurate records of customer interactions, transactions, and resolutions in our database system.
Collaborate with other departments, such as technical support and sales, to ensure effective communication and resolution of customer issues.
Adhere to company policies and procedures to uphold service standards and compliance regulations.
Listed by private user
Maroof Mushtaq
Member since Jan 2025
See profile
Location
Pakistan
Ad id 1097653021
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