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Details
Hiring Person/CompanyHiring as Company
Company NameIndox Contact Centre
Type of AdJob Offer
Salary from30000
Salary to100000
Career LevelExecutive
Salary PeriodMonthly
Position TypeFull-time
Description
**Job Description:**
We are looking for an enthusiastic **Customer Service Representative** to join our team and provide outstanding support to our customers during the **Canada shift (8 PM to 4 AM)**. The ideal candidate will excel at problem-solving, have excellent communication skills, and possess a passion for delivering exceptional customer experiences.
**Key Responsibilities:**
- Handle customer inquiries via phone, email, or chat in a professional and friendly manner.
- Resolve customer complaints and provide accurate information about products/services.
- Maintain a high level of product knowledge to answer customer questions effectively.
- Log and track customer interactions in the CRM system for record-keeping and follow-ups.
- Identify customer needs and provide tailored solutions to ensure satisfaction.
- Collaborate with internal teams to address complex customer issues.
- Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction.
**Qualifications:**
- Proven experience as a Customer Service Representative or a similar role.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and problem-solving skills.
- Ability to work efficiently under pressure and manage multiple tasks.
- Proficient with CRM software and basic computer applications.
- Flexible and reliable to work during the 8 PM to 4 AM shift.
**Preferred Qualifications:**
- Prior experience in a remote or international shift role.
- Knowledge of the Canadian market and customer expectations.
- Multilingual abilities are a plus.
**What We Offer:**
- Competitive salary and performance incentives.
- Comprehensive training and development programs.
- Opportunity to grow within a dynamic and supportive team.
**How to Apply:**
If you’re ready to make a difference and join a fast-paced, customer-focused team, we’d love to hear from you! Send your updated resume and a brief cover letter highlighting your experience to **[redacted email address]** with the subject line: *Customer Service Representative – Canada Shift. *
**Join us and help us create outstanding experiences for our customers worldwide!**
Listed by private user
Abyam yaqub
Member since Mar 2021
See profile
Location
Pakistan
Ad id 1096392986
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