Description
Full job description
Responsibilities:
Call Agents finding loads from Brooker by calling
Scheduling drivers to make freight deliveries or collect shipments and packages.
Communicating with customers about freight details, delivery or pickup times, and special handling requests.
Preparing dispatch documents, as well as generating freight bills and invoices.
Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
Keeping track of transportation regulations and laws to ensure that truck drivers comply.
Reviewing drivers’ logs, including dispatched calls and arrival times.
Answering inbound calls and handling communication between drivers and brokers.
Logging customer shipping schedules and complaints.