Description
Working description:-
Department's here:-
° HR.
° Costumer service.
° E - Commerce.
° Direct Selling.
**Responsibilities:**
1. **Customer Interaction:** Respond to customer inquiries via phone, email, or chat in a professional and friendly manner.
2. **Issue Resolution:** Identify and resolve customer issues or complaints promptly and effectively.
3. **Product Knowledge:** Maintain a thorough understanding of products and services to provide accurate information and support to customers.
4. **Data Entry:** Document customer interactions, transactions, comments, and complaints in the system.
5. **Feedback Collection:** Gather customer feedback and report on customer experiences to help improve products and services.
6. **Collaboration:** Work with other departments, such as sales and technical support, to resolve customer issues and improve service delivery.
7. **Training and Development:** Continuously update skills and knowledge through training sessions and workshops.