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Social Media Customer Service Representative
Jaranwala Road, Faisalabad
3 days agoDetails
Hiring Person/CompanyHiring as Company
Company NameNishat Studio
Type of AdJob Offer
Salary from25000
Salary to30000
Career LevelEntry Level
Salary PeriodMonthly
Position TypeFull-time
Description
- Respond to customer inquiries and concerns on social media platforms (Facebook, Twitter, Instagram, etc. ) in a timely and professional manner.
- Provide accurate and helpful information to resolve customer issues and answer questions.
- Investigate and resolve customer complaints and concerns in a fair and transparent way.
- Escalate complex issues to senior support teams or other departments as needed.
- Monitor and report on social media customer support metrics (e. g. , response rates, resolution rates, customer satisfaction).
- Stay up-to-date with product knowledge and company information to provide informed support.
- Collaborate with internal teams (e. g. , marketing, sales, product) to resolve customer issues and improve overall customer experience.
- Maintain a positive and professional tone in all social media interactions.
- Meet or exceed customer support performance targets (e. g. , first response time, resolution rate, customer satisfaction).
- Continuously improve knowledge of company products, services, and policies.
- Participate in training and development programs to enhance customer support skills.
