Description
We are looking for a friendly and helpful Call Center Representative to join our team. In this role, you will assist customers by answering their questions, solving problems, and providing information about our products and services. You will communicate with customers over the phone, email, ensuring they have a positive experience.
Key Responsibilities :
- Answer customer calls and respond to emails and chats.
- Help customers by answering questions, solving problems, and providing information about our products and services.
- Update customer information in our system accurately.
- Troubleshoot issues and, if needed, pass complex problems to a supervisor.
- Learn about our products and services to better assist customers.
- Follow company guidelines to make sure we handle customer needs properly.
- Meet performance goals like call response times and customer satisfaction.
Qualifications :
- High school diploma or equivalent.
- Good communication skills, both on the phone and in writing.
- Ability to solve problems and stay calm under pressure.
- Comfortable using computers and learning new software.
- Strong attention to detail and time management skills.