Description
Member Communication:
Make regular outbound calls to members to address concerns, provide updates, and offer personalized assistance.
Respond promptly to inbound calls and emails from members, providing timely and accurate information.
Issue Resolution:
Effectively handle and resolve member issues and complaints in a timely and professional manner.
Identify root causes of issues and implement solutions to prevent recurrence.
Member Engagement:
Schedule and conduct regular meetings with members to discuss their needs and preferences.
Organize and participate in member events and activities to foster a sense of community.
Payment Collection:
Collect membership fees and other payments from members in a timely manner.
Process payments accurately and maintain detailed records.
Time Management:
Prioritize tasks and manage time effectively to meet deadlines and deliver results.
Maintain accurate records and documentation of member interactions.