Manager

Bahria Town - Sector C, Lahore

7 hours ago

Details

Hiring Person/CompanyHiring as Company

Company NameHns Global

Type of AdJob Offer

Salary from10000

Salary to90000

Career LevelDirector

Salary PeriodMonthly

Position TypeFull-time

Description

Experienced English-speaking individual required to head up a call center in Bahria Town Lahore. Key Responsibilities • Manage the daily running of the call centre, including sourcing equipment, carrying out effective resource planning and applying call centre strategies and operations • Undertake needs assessments, performance reviews and cost/benefit analyses • Set/meet performance targets for speed, efficiency, sales and quality • Ensure all relevant communications and data are updated and recorded • advise clients on products and services available • Liaise with supervisors, team leaders, operatives and third parties to gather information and resolve issues • Maintain up-to-date knowledge of industry developments and involvement in networks • Monitor random calls to improve quality, minimise errors and track operative performance • Coordinate staff recruitment, write job adverts and liaise with HR staff • Review the performance of staff, identify training needs and plan training sessions • Record statistics, user rates and the performance levels of the centre • Prepare reports on these statistics, rates and performance levels • Handle the most complex customer complaints or enquiries • Organise shift patterns and the number of staff required to meet demand • Coach, motivate and retain staff • Coordinate bonus, reward and incentive schemes • Forecast and analyse data against budget figures on a weekly and/or monthly basis. Requirements • Experience: • Minimum 3 years of experience in a call center environment. • At least 2 years of experience in a leadership role (e. g. , Team Lead, Supervisor, or Manager). • Skills: • Excellent IT skills • Call Centre software and Dialler experience. • Proven ability to manage teams and drive results. • Strong communication and interpersonal skills. • Analytical mindset with expertise in call center metrics and reporting. Job Type: Full-time

Listed by private user

Fatima Butt

Member since Sept 2022

See profile

Location

Pakistan

Ad id 1098851167

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