Description
Main Responsibilities :
Troubleshooting: Diagnose and fix hardware, software, and network issues.
Software Management: Install new software and update existing applications.
Hardware Maintenance: Perform regular maintenance on computers and peripherals.
User Accounts: Manage user accounts, passwords, and permissions.
Backup and Recovery: Ensure data backup and assist with recovery if needed.
Security: Implement and enforce IT security measures.
Network Support: Monitor and troubleshoot network connectivity.
Documentation: Create and update technical documentation.
Remote Assistance: Support users remotely via phone or remote tools.
Training: Provide basic IT training and user education.
These concise descriptions outline key responsibilities in IT support roles.
Skills : NETWORKING, MCSE, CCNA . . . will be preferred
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