Description
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and courteous manner.
Resolve customer issues and complaints with effective solutions, ensuring a high level of customer satisfaction.
Provide accurate information about products, services, and company policies.
Process orders, returns, and exchanges efficiently and accurately.
Maintain detailed records of customer interactions and transactions.
Collaborate with other departments to address customer needs and feedback.
Stay up-to-date with product knowledge and company updates to provide relevant information to customers.