FRESH AND EXPERIENCE BOTH CAN APPLY SALES AGENTS OR CSR (Fluent In English)
OUTBOUND CALL CENTER
CAMPAIGN: DME (Durable medical equipment)
Job Description: The DME Calling Agent will be responsible for contacting patients, to facilitate the distribution of durable medical equipment. The ideal candidate will have excellent communication skills, a strong customer service orientation, and the ability to work effectively.
Key Responsibilities:
• Conduct outbound calls to patients to confirm their needs for durable medical equipment.
• Verify insurance information and discuss coverage details with patients.
• Maintain accurate and detailed records of all interactions.
• Provide exceptional customer service by addressing patient inquiries and resolving any issues promptly.
• Ensure compliance with all relevant regulations and company policies.
• Collaborate with team members and other departments to ensure smooth operations and excellent customer service.
• Meet or exceed daily and weekly call targets and performance metrics.
Qualifications:
• High school diploma or Intermediate
• Excellent verbal and written communication skills.
• Ability to work in the US time zone.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive information with confidentiality and professionalism.
• Self-motivated and able to work independently with minimal supervision.
What We Offer:
• Competitive salary and performance-based incentives.
• Comprehensive training program.
• Opportunities for career advancement.
• A supportive and collaborative work environment.
• Flexible remote work arrangements for experience female agents
Job Type: Full-time
Timing: 08:00 PM TO 04:00 AM
Location: Block 17 Gulistan-e-Johar, Karachi
Whatsapp: (View phone number)
Pay: Rs20,000.00 - Rs35,000.00 per month
