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Details
Hiring Person/CompanyHiring as Company
Company NameAromax Interprises
Type of AdJob Offer
Salary from20000
Salary to30000
Career LevelEntry Level
Salary PeriodMonthly
Position TypeFull-time
Description
Full job description
We are looking for Fresh or Experience Chat Support Hunter to assist our customers with problems related to our products. (This is an Office Based Position)
Chat Support Executives responsibilities include resolving customer queries, recommending solutions, and guiding product users through Chats. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with Chat software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities:
Respond to customer queries in a timely and accurate way, via Meta or Facebook
Identify customer needs and help customers use specific features
Update our internal databases with information about issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
What we offer:
On-the-job training
No Rotational Shift (work-life balance)
Annual Increment
Employee engagement & appreciation programs
State-of-the-art infrastructure
Qualifications
Intermediate
Requirements and skills:
Fresh or Experience as an Hunter Chat Support Agent
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Candidates can wait for the shortlisting Message for the interview from Monday to Saturday between 8 AM - 5 PM.
Listed by private user
Alisa Charles
Member since Feb 2025
See profile
Location
Pakistan
Ad id 1098551608
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