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Details
Hiring Person/CompanyHiring as Company
Company NameSmart Talk
Type of AdJob Offer
Salary from25000
Salary to35000
Career LevelEntry Level
Salary PeriodMonthly
Position TypeFull-time
Description
About Us:
At [Smart talk, we pride ourselves on delivering exceptional customer service. We are currently seeking dedicated, enthusiastic, and dependable individuals to join our team as Call Center Agents. If you have a passion for helping others and enjoy working in a dynamic, fast-paced environment, we'd love to hear from you!
Job Responsibilities:
Handle inbound and outbound customer calls in a professional and courteous manner.
Provide product information, troubleshoot technical issues, and resolve customer complaints.
Maintain accurate records of customer interactions and transactions.
Ensure customers’ issues are resolved to satisfaction within the established timeframes.
Assist customers with billing, account management, and inquiries related to company products and services.
Upsell or cross-sell additional products or services when appropriate.
Follow scripts, guidelines, and procedures to ensure consistent customer service quality.
Meet or exceed daily, weekly, and monthly performance targets, including call handling time and customer satisfaction metrics.
Collaborate with team members and other departments to resolve customer issues effectively.
Required Qualifications:
High school diploma or equivalent (some positions may require a higher level of education).
Previous experience in a customer service or call center role preferred but not required.
Excellent verbal communication and active listening skills.
Strong problem-solving abilities and a positive attitude.
Ability to work independently and as part of a team.
Comfortable with computers and basic software applications (CRM software, MS Office, etc. ).
Ability to multitask and manage time effectively in a fast-paced environment.
Flexibility to work various shifts, including evenings, weekends, and holidays, if necessary.
Preferred Qualifications:
Previous experience in a customer service role, especially in a call center.
Bilingual abilities (English) a plus.
Benefits:
Competitive pay and performance-based incentives.
Health, dental, and vision insurance options.
Paid training and development opportunities.
Opportunities for career advancement within the company.
Employee discounts on [company products/services].
A positive and supportive team environment.
How to Apply:
If you are ready to make a difference in customer service and are passionate about helping others, please submit your resume and cover letter to [email/contact method]. We look forward to hearing from you!
Listed by private user
Ali RAza
Member since Apr 2019
See profile
Location
Pakistan
Ad id 1095802039
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