Customer Support Representative - Indoor ( FEMALE )
Gulshan-e-Iqbal, Karachi
19 hours ago
Details
Hiring Person/CompanyHiring as Third Party
Company NameHARS I.T
Type of AdJob Offer
Salary from25000
Salary to45000
Career LevelAssociate
Salary PeriodMonthly
Position TypeFull-time
Description
Responsibilities:
1. Customer Interaction and Support
Answering Inquiries: Responding to queries about courses, schedules, fees, and other services.
Guidance and Recommendations: Helping customers choose appropriate training programs based on their needs and skill levels.
Handling Complaints: Addressing customer grievances promptly and professionally.
2. Course Administration
Registration Management: Assisting with course sign-ups, ensuring proper documentation, and maintaining records.
Scheduling: Coordinating with trainers and participants to finalize training schedules.
Updates and Notifications: Informing customers about changes in course schedules, new offerings, or special events.
3. Operational Support
Maintaining CRM Tools: Recording customer interactions and feedback in Customer Relationship Management (CRM) systems.
Coordination: Liaising between trainers, students, and management to ensure smooth training sessions.
Resource Management: Ensuring training materials, software, and infrastructure are available and functional.
4. Marketing and Promotion
Upselling and Cross-Selling: Suggesting additional courses or certifications to customers.
Event Promotion: Assisting in promoting workshops, webinars, or new programs via email, phone, or social media.
Feedback Collection: Gathering feedback to improve services and gauge customer satisfaction.
5. Reporting and Analysis
Performance Metrics: Monitoring and reporting on enrollment numbers, customer queries, and resolution times.
Customer Feedback Analysis: Identifying trends and suggesting improvements based on feedback.
6. Soft Skills and Professionalism
Building Rapport: Establishing trust and maintaining a positive relationship with clients.
Problem-Solving: Quickly resolving issues to ensure customer satisfaction.
Adaptability: Handling diverse tasks and adjusting to evolving customer needs.
These are few to understand Job of CSR, everything will be discussed and finalised in the interview.
Just forward resume.
Zero Three One Four
Four Two double Five
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Gender - Female
Gulshan block 16 Karachi, . Near Planetarium
