Description
Job Title: Customer Support Representative
Location: Office
Job Type: Full-Time
Salary: Competitive (Based on Experience)
About Us:
We are a growing eCommerce business specializing in leather goods, committed to providing top-notch customer service and a seamless shopping experience. We are looking for a Customer Support Representative to join our team and help us maintain excellent customer relationships.
Responsibilities:
• Responding to customer inquiries via email, live chat, and phone.
• Assisting customers with order tracking, returns, and product-related questions.
• Resolving customer complaints and ensuring satisfaction.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with internal teams to improve customer experience.
Requirements:
• Bachelor’s degree in English, IT, or a related field.
• Excellent communication skills in English (both written and spoken).
• IT background with the ability to handle basic technical issues.
• Experience in customer service, preferably in eCommerce.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
What We Offer:
• Competitive salary and performance-based incentives.
• Flexible working environment.
• Opportunity to grow within the company.
• A friendly and supportive team.
If you are passionate about customer service and want to be part of an exciting eCommerce venture, apply now!
How to Apply: Send your CV and a brief cover letter to our email address or Whatsapp 0/3/0/8/6/3/7/3/9/0/0
[redacted email address]