Description
Job Description:
Sacha's Cake is seeking a skilled and customer-focused Customer Service Representative to join our team and assist with online sales. The ideal candidate will have experience in customer support, excellent communication skills, and proficiency in Excel.
Key Responsibilities:
Handle customer inquiries and resolve issues related to online sales.
Process orders, returns, and exchanges accurately.
Manage customer data using Excel and other tools.
Provide prompt and professional responses to customer queries via email, chat, or phone.
Collaborate with the sales and operations team to ensure customer satisfaction.
Requirements:
Minimum of 2 years' experience in a customer service role, preferably in online sales.
Proficient in Microsoft Excel (data entry, basic formulas, and reporting).
Strong typing skills and attention to detail.
Excellent verbal and written communication skills.
Ability to work in a fast-paced environment and multitask effectively.
Interested Candidate Send Your CV on customer. [redacted email address] pk