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Details
Hiring Person/CompanyHiring as Company
Company NameMAKJ Digital Pvt LIMITED
Type of AdJob Offer
Salary from40000
Salary to60000
Career LevelMid-Senior Level
Salary PeriodMonthly
Position TypeFull-time
Description
Job Overview:
* The Customer Service Representative (CSR) is responsible for providing exceptional support to our customers by addressing their inquiries, resolving issues, and ensuring a positive customer experience. * This role involves handling various communication channels including phone, email, and chat to deliver timely and accurate information.
Key Responsibilities:
* Customer Interaction: Respond to customer inquiries and provide accurate information regarding products, services, and policies.
* Issue Resolution: Handle customer complaints and issues with professionalism, aiming for effective and timely resolutions.
* Order Management: Assist customers with placing, modifying, or canceling orders, and ensure accurate processing.
* Record Keeping: Document customer interactions, transactions, and feedback in our CRM system.
* Product Knowledge: Maintain a thorough understanding of company products and services to assist customers effectively.
* Feedback Collection: Gather and relay customer feedback to help improve service quality and customer satisfaction.
* Team Collaboration: Work closely with other team members and departments to enhance customer service and achieve company goals.
Listed by private user
MAKJ International Groups
Member since Aug 2024
See profile
Location
Pakistan
Ad id 1091949182
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