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Details
Hiring Person/CompanyHiring as Company
Company NameQistmarket
Type of AdJob Offer
Salary from25000
Salary to28000
Career LevelAssociate
Salary PeriodMonthly
Position TypeFull-time
Description
We are looking for a Customer Service Representative to join our dynamic team and serve as the first point of contact for our valued customers.
Key Responsibilities:
Customer Support: Respond to customer inquiries via phone, email, chat, or social media promptly and professionally.
Problem Resolution: Address and resolve customer complaints or issues efficiently, ensuring customer satisfaction.
Order Management: Assist customers with order placement, tracking, and modifications as needed.
Product Knowledge: Develop a thorough understanding of QistMarket’s products, services, and installment plans to provide accurate information.
Feedback Collection: Gather and report customer feedback to the team for service and product improvement.
Record Keeping: Maintain accurate and detailed records of customer interactions using CRM tools.
Qualifications:
Experience: Prior experience in customer service, preferably in the e-commerce or retail sector, is a plus.
Communication Skills: Excellent verbal and written communication skills
Problem-Solving Skills: Ability to handle difficult situations and resolve conflicts effectively.
Tech Savvy: Proficiency in using CRM systems, chat tools, and other customer service software.
Empathy: A customer-focused attitude with a passion for helping people.
Adaptability: Ability to multitask and thrive in a fast-paced environment.
Listed by private user
Admin
Member since Nov 2024
See profile
Location
Pakistan
Ad id 1095729728
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