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Details
Hiring Person/CompanyHiring as Company
Company NameGlobal Gate Solutions
Type of AdJob Offer
Salary from30000
Salary to49999
Career LevelAssociate
Salary PeriodMonthly
Position TypeFull-time
Description
Position Title: Customer Service Representative (CSR)
Location: Office-Based
Shift: Night Shift (Males & Females Both Can Apply)
Responsibilities:
Handle inbound and outbound customer calls professionally, addressing inquiries and resolving complaints efficiently.
Provide accurate information about products and services, ensuring clarity and customer satisfaction.
Maintain a positive and empathetic attitude toward customers at all times.
Meet and exceed assigned performance metrics, including call handling time, quality standards, and customer satisfaction.
Record customer interactions, details of inquiries, complaints, and comments in the company’s CRM system.
Escalate complex issues to the appropriate department for a swift resolution.
Stay updated with product knowledge and company policies to provide consistent and accurate information to customers.
Collaborate with team members to improve overall customer experience and achieve team goals.
Requirements:
Minimum Intermediate or Bachelor's degree (or equivalent qualification).
Strong communication and interpersonal skills in English (verbal and written).
Ability to work in a night shift environment with flexibility.
Previous experience in a call center or customer service role is a plus but not mandatory (fresh candidates are encouraged to apply).
Proficiency in using basic computer applications and CRM software.
Problem-solving skills with the ability to handle difficult customers calmly and professionally.
Willingness to work in a fast-paced environment with a focus on delivering quality service.
Benefits:
Competitive salary and performance-based incentives.
Professional growth opportunities and skill development.
Friendly and collaborative work environment.
Transportation allowance or services may be provided as per company policy.
Working Hours:
9 hours (U. S. time zone alignment).
6 days a week (specific shift timings will be discussed during the interview).
Application Process:
If you meet the criteria and are passionate about providing exceptional customer service, we would love to hear from you. Please send your updated resume to [insert email/HR contact details] or visit our office for a walk-in interview.
Note: This is a night-shift position; applicants must ensure they are comfortable with the shift timings.
Listed by private user
Mohammad Zaid
Member since Dec 2021
See profile
Location
Pakistan
Ad id 1096876589
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