1 / 2
Details
Hiring Person/CompanyHiring as Company
Company NameBPO WISE
Type of AdJob Offer
Salary from18000
Salary to50000
Career LevelEntry Level
Salary PeriodMonthly
Position TypeFull-time
Description
Knowledge, Skills, and Attributes:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills,
Listening Phone Skills
Excellent communication skill in English
JOB PURPOSE:
To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues
Specific Job Accountability:
Provide excellent customer service by attending to incoming & outbound calls within the quality guidelines
Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction
Attend to special tasks assigned by team leader and Manager
Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre
Qualifications
Minimum Qualifications:
High School
Minimum Experience:
0 – 2 years relevant experience in Telesales & customer support
Send your resume here whatsapp +1(564)--224*8301---
Listed by private user
Ali
Member since Jul 2019
See profile
Location
Pakistan
Ad id 1095054291
Report this ad