Job Title: Customer Service Representative.
We are seeking a friendly and highly motivated Customer Service Representative to join our team. This position requires someone who thrives in a fast-paced environment and has a passion for helping others. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a dedication to delivering exceptional customer service.
Key Responsibilities:
Answer inbound customer inquiries via phone, email, and chat in a timely and professional manner
Resolve customer complaints or issues by identifying the problem and providing solutions
Maintain and update customer accounts, records, and databases accurately
Provide product/service information and assist with troubleshooting
Collaborate with other departments to resolve issues and improve customer satisfaction
Process orders, returns, and exchanges
Meet individual and team performance goals and objectives
Keep up-to-date with product knowledge and company policies
Qualifications:
High school diploma or equivalent (Bachelor's degree preferred)
Previous customer service experience is a plus
Strong verbal and written communication skills
Proficient in Microsoft Office Suite and CRM software
Ability to handle high-volume calls and multitask effectively
Excellent problem-solving and critical-thinking skills
Positive attitude, patience, and empathy
Ability to work both independently and as part of a team
Why Join Us?
Competitive salary and benefits package
Opportunities for professional development and career growth
Friendly and supportive work environment
[Any other perks like remote work options, flexible hours, etc. ]
If you are passionate about helping customers and enjoy a dynamic work environment, we’d love to hear from you!
How to Apply: Please submit your resume and a cover letter to the WhatsApp:(View phone number)
