Description
IT Technician Job Responsibilities and Duties
• Assists employees with technology issues
• Reports network interruptions and server outages
• Troubleshoots system errors and failures
• Scans for and removes computer viruses
• Repairs and maintains computers and laptops
• Monitors support requests and documents all processes
• Develops and maintains preventive measures to avoid internet-related interruption
IT Technician Job Requirements
• At least 2 years of work experience
• Advanced knowledge in commonly used Mac and Windows operating systems
• Effective verbal and written communication skills
• Excellent customer service skills
• Exemplary problem-solving skills
• Experience with networking protocols
• Associate degree; Bachelor’s degree in IT or any related field preferred
• IT technician certification preferred