Description
Role Description
This is a full-time on-site role for a Call Center Operations Manager located in Lahore. The Call Center Operations Manager will oversee the daily operations, manage staff, ensure customer satisfaction, and optimize processes to improve efficiency.
Qualifications
Excellent communication and leadership skills
Proven experience in call center operations or customer service management
Strong organizational and problem-solving abilities
Knowledge of performance evaluation and quality control metrics
Proficiency in MS Office and call center software
Bachelor's degree in Business Administration or relevant field