Description
We are seeking a motivated and customer-focused Call Center Representative to join our team. In this role, you will be the first point of contact for customers, ensuring their questions are answered and concerns are resolved promptly.
Responsibilities:
- Handle incoming and outgoing calls with professionalism and efficiency.
- Provide accurate information about products and services.
- Resolve customer complaints and escalate issues when necessary.
- Maintain detailed and accurate records of all interactions.
- Assist with customer inquiries across multiple communication channels.
Qualifications:
- Excellent verbal communication and active listening skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic computer skills and familiarity with CRM software.
- A friendly, patient, and empathetic approach to customer service.
- Previous experience in a call center or customer service role is a plus.
Join us to be part of a supportive team where your customer service skills will make a meaningful impact!